Imagine walking into a food court and having access to dozens of food options from a single kiosk. Well, no need to imagine. Multi Vendor kiosks are here, and they are changing the game.
BUT FIRST, WHAT ARE SELF-SERVICE KIOSKS?
Self-service kiosks are a type of retail automation technology that allows customers to independently complete transactions without the intervention of employees or retail staff. They have become increasingly popular in various industries, including food, retail, hospitality, and transportation. Self-service kiosks provide convenience, speed, and efficiency to customers, allowing them to quickly and easily order products or services. These kiosks also offer businesses the ability to reduce costs associated with labour and increase productivity by streamlining transaction processes. With the growing demand for contactless payment options, self-service kiosks have become even more critical technology that enhances the customer experience and supports streamlined retail operations.
Self-service kiosks are not new, but the concept of multi-vendor self-service kiosks is still new and has been gaining more traction in the food retail industry. They are becoming increasingly popular among customers who are looking for variety, convenience, and speed when it comes to purchasing food.
So, what is a multi vendor kiosk? In simple terms, it is an automated retail platform that offers multiple food vendors in one location. Customers can browse through different menus, place their orders, and make payments through the kiosk.
WHY MULTI VENDOR KIOSKS?
The multi vendor kiosk model benefits both customers and vendors. For customers, the variety of food options is a major draw, and they can order from different vendors without having to walk around the food court. Furthermore, with the increasing demand for contactless payments, multi vendor kiosks offer a safe and easy way to purchase food.
For vendors, multivendor kiosks provide a cost-effective way to reach a broader audience and reduce operating costs. Furthermore, one dedicated area for ordering simplifies and speeds up the ordering process. Setting up a kiosk is much cheaper and less complicated than opening a new store or restaurant. Another benefit is the ability to test new menu items without the financial risks of opening a new location. Vendors can experiment with different recipes and offerings while using data from the kiosk to track customer preferences.
One example of multi-vendor kiosks is the Foodies in Belfast food court, which provides quick, halal food options through automated Kayana multi-vendor kiosks. Looking forward, we can expect to see more multi vendor kiosks in malls, airports, and other public areas.
INDUSTRIES BENEFITING FROM MULTI VENDOR KIOSKS:
Multivendor kiosks are a versatile type of retail automation technology that provides a range of benefits to various industries. In the food industry, multi vendor kiosks allow customers to order from different restaurants or vendors in a single location, providing a convenient dining option. In the retail industry, multi vendor kiosks enable customers to browse and purchase products from multiple brands and retailers in one place. In the hospitality industry, these kiosks can provide guests with an easy and hassle-free way to book activities or services. In transportation, multi vendor kiosks allow passengers to access information on different routes and schedules in one place. Overall, multi vendor kiosks are a valuable tool for businesses such as food courts, shopping malls, airports, and stadiums looking to offer customers a diverse range of options
IMPORTANT INSIGHTS :
- The global self-service market will grow from $40.3 billion in 2022 to $63 billion by 2027, according to data from ResearchandMarkets.com
- Market research and test projects globally have shown that customers tend to spend more around 20% more money when ordering via a kiosk or table-based tablet system than they do when ordering from waiting staff
- A growing focus on smart food retail and retail stores is the key trend in the market in response to the increasing adoption of contactless payment
In conclusion, multivendor kiosks are an innovative solution that is transforming the food retail industry. They offer customers an extensive range of food options, and vendors can reduce operating costs while improving their offerings. In the age of automation, it is exciting to see the food retail industry evolve by adopting technologies that enhance the customer experience.
