Terms and Conditions for Pay By Link

Kayana General Terms

  • Kayana provides software and hardware-based services either to purchase as a one-off fee or regularly.
  • Upon providing card details the initial payment amount is deducted, if you sign up for a recurring payment the payment will be taken on set days as described in your contract.
  • Kayana provides its own software and hardware service, however, we do use partners for various activities.
  • The legal entity you are paying is registered in England and Wales under the name of Kayana World Limited, whose address is 45 Hertford Street, Mayfair, London, W1J7SN.
  • Only UK law applies to the payments made to Kayana World Ltd

Our Privacy Policy explains what data we store, which third parties we use and our cookies policy.

Our delivery information

If you have procured hardware we will either ship the hardware on a plug-and-play basis and will provide you with a follow-up email with the tracking ID. If you have purchased installation delivery of your items will be made via the installation team who will have all the equipment ordered with them.

Our refund and cancellation policy

We provide a 30-day refund policy from the day you start using the service for all hardware. If the software has been used during this time it is non-refundable.

Contact information

You can contact us by using any of the below methods.

  • Post: Kayana World Limited – Arch 56, 57, Ingate Place, London, SW8 3NS
  • Email: info@kayana.co.uk
  • Phone number: +44 208 798 3546