Four reasons why small businesses should embrace technology
The hospitality sector in the 21st century is undergoing a rapid transformation, with technology playing an increasingly integral role. As a result, small businesses in the hospitality sector, such as restaurants and cafés, need to innovate and embrace technology to remain competitive. Self-service kiosks are one of the most effective ways for small hospitality businesses to embrace digital transformation and stay ahead of the competition. Let’s discuss four reasons why small businesses should embrace technology.
Increase Speed Of Service
The modern consumer demands convenience and speed, and self-service kiosks have the potential to provide both, allowing customers to quickly and easily order items without having to wait for a server or even stand in line. Self-service kiosks make for a more efficient and pleasurable customer experience, as customers can spend more time browsing the menu and becoming familiar with the offerings before making their purchase. Additionally, our kiosks can take orders from multiple payment types, including cards, and cash, with a new customer-based loyalty scheme launching in quarter two, making the checkout process smoother.
Reduce Labour Cost
Self-service kiosks are not only beneficial to customers but are also advantageous for small hospitality businesses. Kiosks help reduce labour costs as they can be customised to automate various processes. This automated technology can significantly streamline operations, ensuring that orders are taken quickly and correctly. Additionally, kiosks can be programmed to recommend relevant items to customers, boosting sales and driving customer engagement. Think of your self-service kiosk as your virtual waiter, available when needed and taking a break when not.
Improve Customer Relations
Interestingly, self-service kiosks can actively contribute to improved customer relations. Our kiosks, implemented in those hospitality businesses, can facilitate customer feedback, providing customers with an easy-to-use platform to give comments and ratings. This helps companies to understand customer preferences and create targeted promotions and discounts, considerably improving service quality. This can help enhance plans and help with ensuring the best customer service for your customers.
Real-Time updates
Furthermore, self-service kiosks are incredibly cost-effective for small businesses as they do not require significant upfront costs. Our Cloud-based Kayana Applications allow firms to access data, run reports, and add new features to the system. This makes it relatively easy to maintain and update kiosks, as businesses do not need to purchase additional hardware or software. All of this can be done in real-time, making items unavailable, changing prices, updating dietary information and promoting new items.
Conclusion
Self-service kiosks are a powerful tool for small hospitality businesses, allowing them to differentiate their services from competitors and create an unprecedented customer experience. From improving operational efficiency to boosting sales and customer relations, self-service kiosks have the potential to drive substantial growth and profitability for small businesses. As such, they are embracing technology and investing in self-service kiosks is essential for small hospitality businesses to remain competitive in the modern business environment.
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