How the Drink Serving Process Works with Our Self-Service Kiosks
The food and beverage service industry is a fast-paced, chaotic world that requires a lot of time, effort, patience, and resources to run smoothly. This industry is not for the faint of heart. Front-of-house and back-of-house experiences can challenge you–from overwhelming rushes to complex interactions and staff shortages. We have the answer in improving drink serving process works with our self-service kiosks.
Fortunately, advancements in technology have helped alleviate many of these challenges. One such advancement is self-service kiosks. Many interactions have become virtual recently, especially after a global pandemic. Every business or restaurant you go into nowadays seems to have a touchscreen device that customers can order through. Where do these devices come from, and can they benefit your company too? These devices are called self-service kiosks and have greatly enhanced the companies that use them.
At Kayana, we make implementing these kiosks into your business easy. We provide everything from hardware, software and installation to secure payment integrations to efficient solutions so your business can thrive in a fast-paced world.
What are Self-Service Kiosks?
Self-service kiosks are nifty devices that businesses invest in to simplify and enhance their restaurant’s productivity and increase profits. At Kayana, our kiosks are conveniently sized tablets with efficient software you and your customers can easily use. This piece of technology provides your customers with service at their fingertips. Our touchscreen tablets allow customers to view your entire menu, place an order, and pay without ever talking to a server.
At Kayana, our kiosks also give you, the owner, the ability to easily manage your business’s sales and inventory with our partner’s console. Our software provides real-time updates that allow you to manage your business. Our app also provides comprehensive data on what your customers order most and how much they spend on average. More so, you can customize your business accordingly, increasing profits.
How Does One Use a Self-Service Kiosk?
Self-service kiosks are user-friendly and enhance any business, whether it serves full-course meals, just beverages, or both! These kiosks are especially beneficial for fast-paced bars and high-traffic venues. It doesn’t matter whether you run a coffee bar or cocktail bar.
Bartending is not easy. A bartender takes dozens of orders and quickly mixes complicated drinks with various ingredients. Self-service kiosks for bars eliminate the need for the bartender to take orders, which gives your bartenders more time to make drinks faster, which equates to happy customers and better tips.
Customers can easily use these kiosks by following the prompts that simplify the ordering process into four easy steps. Here’s what you can expect:
- Customers browse the menu and select the desired items using the touchscreen.
- They pay with a credit or debit card before the order is sent to the backend team.
- The order is prepared; once it’s finished, the customer is notified.
- The customer picks up the order from a specified pickup location.
Self-service kiosks streamline every aspect of the service industry with efficient contactless ordering for restaurants and bars. Our kiosks improve employees’ productivity by giving them more time to greet customers, prepare orders, and perform miscellaneous tasks like interacting with customers.
At Kayana, our technology seamlessly integrates all aspects of your business from front to back-of-house, improving order speed and quality. Check out our self-service kiosks so your business can run faster, generating happier customers and increased revenue!