Kayana showcases Self-Service Solutions at London Excel Restaurant and Takeaway Innovation Expo
We’re heading to the London Excel Restaurant and Takeaway Innovation Expo to showcase the latest and greatest Kayana self-service solutions to improve your businesses’ serving options! We can’t wait to meet as many of you as we can in U12, but until then – we’re still showcasing to you exactly why we’re going, and why self-service is going to be the new normal in just a few years’ time. Let’s jump right into it.
Why is Self-Service Growing in the UK?
There’s no doubt that the world is becoming more modern, and more advanced every single day, and no matter what industry you’re in – there’s always room for growth. In the hospitality industry, technology has been slow to advance, but over the past 5-10 years we’ve seen a boom of new technologies improving customer service, and service offerings.
Self-Service will be the way of the future, with 27% of all physical payments being made through contactless, with over 83% of people in the UK now utilizing contactless payments. Not to mention that nearly 75% of people under 24 years of age prefer to use self-service or have no communication at all when visiting a restaurant or takeaway.
This just shows that the more we modernize as a society, the need for self-service kiosks will only ever increase and will become the new normal. Plus, with the additional benefits of using self-service, it’s clear to see why massive brands such as McDonalds, Costa, and Vue have opted to use self-service kiosks to speed up their customers’ waiting time, and increase their revenue exponentially.
How Self-Service can Benefit Your Business
There are many reasons that self-service kiosks such as Kayana’s own Self-Service Kiosk units can benefit your business. More specifically, in the restaurant and hospitality industry – customer service can be the difference between customers coming back, or leaving a bad review.
Using one of our kiosks can result in the following benefits;
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Reduce your Customers Waiting Time
- Using one of our self-service kiosks has a range of benefits, one of the main ones being a reduction in customer waiting time. By allowing fast and secure automatic payments and order processing can alleviate staff pressures as well as ideal order management which could reduce your checkout time by about half.
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Increase your Revenue and Customer Throughput
- When you reduce the waiting time of your customers, you’re also increasing your revenue because more customers can be served at once. Whilst this might get busy in the backrooms or kitchens, this is great for revenue and customer service as more people are coming in, and being served half the time means more revenue for your business.
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Increase your overall Efficiency and Staff Morale
- Slow customers, people paying in exact change, and order processing can all play a part in slowing down your business. Using a self-service kiosk doesn’t only allow your patrons who want to be in and out to speed their way through, but allows members of staff to be freed up to perform more interesting and fun tasks, rather than taking orders and providing receipts.
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Increase in Customer Service and Returning Customers
- Waiting, lack of change options and lack of staff knowledge can all lead to a poor reputation amongst communities and we all know reputation runs the world. Whilst using automated solutions like our self-service kiosk – you’re increasing your customer service by offering exactly what you need to, right in front of them. This convenience and satisfaction of speed and accuracy will result in customers wanting to come back.
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Be known as the ‘Modern’ and ‘Convenient’ Place in Town
- Modern and convenience are two aspects of a restaurant, takeaway, or other hospitality venue that go hand in hand. If you can be known as the modern, convenient place in town – then word will get around that you’re the place to go to. This modernization doesn’t only benefit you, but benefits your customers, making it a win-win all around.
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Automate your Sales through our built-in Reporting tools.
- Running the books or order tracking can be quite tough, especially when you’re trying to scale your business but using a Kayana self-service kiosk will offer a whole new level of reporting. We collect data and information about products sold, and revenue allowing you to take full reports in just a few seconds, without the need for paper and pen. Whilst we love saving your customers time, we love to save your time too.
Why are we going to the Restaurant and Takeaway Innovation Expo?
We love innovation, and just like other exhibitions you’ll find at the Restaurant and Takeaway expo, we’re innovators. We’ve created some amazing self-service kiosks and services that can supercharge your business and more importantly, increase your revenue and customer satisfaction.
Although many will be participating at the expo, we know we’re going to stand out as a top provider of innovative technologies to bring you the most modern, and advanced self-service kiosks to uplift your business.
At the ExCel arena, we’re also showing off our services and products to one of the biggest audiences for foodies in the UK, London. We know that London is home to hundreds of exquisite restaurants, and with it being the most populated city in the UK (as well as the capital) – we know waiting for food is a common problem. Using a self-service kiosk could elevate staff pressures, and waiting time for customers which is our ultimate goal.
Final Notes
We’re really looking forward to meeting as many of you as we can, to show exactly what we’ve been working on, and how we can benefit your business for years to come. Want to know more about our self-service kiosk both before and after the event? Be sure to arrange a call with us, or take a look at our site for more information about any of our kiosks and better your business today.
Reminder, we’ll be in Stand U12 at the ExCel London on the 19th and 20th of October – showcasing our products and services at the Restaurant & Takeaway Innovation Expo, come say
